dag69 is committed to protecting the personal data of every member. This Privacy Policy explains in full what data we collect, how we use it, who we share it with, and what rights you hold as a data subject.
dag69 takes the privacy and security of member data seriously. This Privacy Policy describes how dag69 ("we", "us", "our") collects, uses, stores, discloses, and protects the personal data of individuals ("you", "Member", "user") who register for or access the dag69 online gaming platform at dag69.com.
dag69 operates primarily as a service for Indonesian residents. By creating an account or continuing to use the dag69 platform after being presented with this Policy, you confirm your consent to the data processing activities described herein. If you do not agree to this Policy, you must not use the dag69 platform.
This Policy should be read in conjunction with the dag69 Terms & Conditions, which together form the full legal framework governing your use of the platform.
dag69 collects the following categories of personal data from members and platform visitors:
dag69 collects personal data through the following means:
dag69 processes your personal data for the following purposes:
| Purpose | Data Categories Used |
|---|---|
| Account registration and management | Registration data, KYC data |
| Identity verification and age verification (KYC) | KYC data, registration data |
| Processing deposits and withdrawals | Financial data, KYC data |
| Fraud detection and prevention | Technical data, financial data, gaming data |
| Anti-money-laundering (AML) compliance | Financial data, KYC data, gaming data |
| Responsible gaming monitoring and tool provision | Gaming data, registration data |
| Customer support and complaint resolution | Communications data, registration data |
| Promotional communications (with consent) | Registration data, gaming data, communications data |
| Platform performance analytics | Technical data, gaming data (aggregated and anonymised) |
| Legal compliance and regulatory reporting | All categories as required by applicable law |
6.1 dag69 processes your personal data on the following legal bases:
7.1 dag69 does not sell, rent, or trade your personal data to any third party for their own commercial purposes.
7.2 dag69 may share your personal data with the following categories of third parties, strictly to the extent necessary for the stated purpose:
7.3 All third-party service providers that receive personal data on dag69's behalf are contractually required to process that data only for the specified purpose, to maintain appropriate security standards, and not to retain, use, or disclose the data beyond what is necessary to perform the contracted service.
8.1 dag69 retains personal data for as long as is necessary to fulfil the purposes for which it was collected and to comply with applicable legal obligations. The following indicative retention periods apply:
8.2 At the end of the applicable retention period, personal data is securely deleted or irreversibly anonymised in accordance with dag69's internal data destruction procedures.
9.1 dag69 implements and maintains a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:
9.2 In the event of a personal data breach that presents a material risk to your rights, dag69 will notify affected Members promptly and take all reasonable steps to contain the breach and prevent recurrence.
9.3 You are responsible for maintaining the security of your own account credentials. dag69 strongly recommends using a unique, strong password for your dag69 account and enabling any additional security features available in the account dashboard. Do not share your login credentials with any third party.
10.1 dag69 uses cookies and similar tracking technologies to operate the platform efficiently, remember your session, and understand how Members interact with the platform. The following categories of cookies are used:
10.2 dag69 does not use third-party advertising or retargeting cookies. The tracking technologies used on the dag69 platform are operated by dag69 directly or by vetted technical service providers under data processing agreements.
10.3 Most browsers allow you to manage and delete cookies through browser settings. Disabling strictly necessary cookies will impair your ability to use the dag69 platform. dag69 does not respond to browser "Do Not Track" signals at this time, as no uniform technical standard for doing so has been established across browsers.
As a Member of the dag69 platform, you hold the following rights in relation to your personal data. To exercise any of these rights, contact the dag69 support team via live chat or at the email address listed in Section 15. dag69 will respond to all data rights requests within 30 days of receipt.
You have the right to request a copy of the personal data dag69 holds about you, along with information about how that data is being processed. dag69 will provide this in a clear, structured format within 30 days of a verified request.
You have the right to request correction of any inaccurate or incomplete personal data dag69 holds about you. Rectification requests for core account data (name, date of birth) must be supported by documentary evidence such as an updated government-issued identity document.
You may request the deletion of your personal data where it is no longer necessary for the purpose it was collected, where you have withdrawn consent, or where processing is unlawful. This right is subject to dag69's legal obligations to retain certain data under AML and financial record-keeping requirements.
You have the right to request that dag69 restricts the processing of your personal data in certain circumstances — for example, while the accuracy of data you have contested is being verified, or while an objection to processing is being assessed.
Where processing is based on your consent or contractual necessity and is carried out by automated means, you have the right to receive your personal data in a structured, commonly used, machine-readable format and to transmit that data to another service provider.
You have the right to object to the processing of your personal data where dag69 relies on legitimate interests as the legal basis. You also have an absolute right to object to processing of your data for direct marketing purposes at any time, with immediate effect.
Where processing is based on your consent — specifically, promotional and marketing communications — you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of any processing carried out prior to the withdrawal.
12.1 The dag69 platform is strictly intended for adults aged21 years and above. dag69 does not knowingly collect, process, or store personal data belonging to individuals under the age of 21.
12.2 If dag69 discovers or has reason to believe that personal data has been submitted by or on behalf of an individual under 21 years of age, dag69 will immediately suspend the relevant account, delete the personal data collected, and take appropriate follow-up action in accordance with the dag69 Terms & Conditions.
12.3 Parents or guardians who believe that a minor under their care has registered an account on the dag69 platform should contact the dag69 support team immediately via live chat so the account can be closed and the data erased without delay.
13.1 dag69 operates with the primary objective of serving Indonesian members. Certain third-party service providers engaged by dag69 — including international game technology providers such as Evolution Gaming, Pragmatic Play, and PG Soft, as well as KYC verification service providers — may process personal data on servers located outside Indonesia.
13.2 Where personal data is transferred to a country that does not offer a level of data protection equivalent to that applied by dag69, dag69 will ensure that appropriate safeguards are in place prior to the transfer. These safeguards may include standard contractual clauses, binding corporate rules, or equivalent data protection mechanisms recognised under internationally accepted privacy frameworks.
13.3 By registering an account and using the dag69 platform, you acknowledge and consent to the transfer of your personal data to third-party service providers operating in other jurisdictions where necessary for the delivery of dag69 services, subject always to the safeguards described in this Section.
14.1 dag69 reserves the right to update or amend this Privacy Policy at any time. Any material changes to this Policy will be communicated to active Members via a platform notification or by direct contact to the registered mobile number or email address on the account, at least 14 days before the amended Policy takes effect.
14.2 The current version of this Privacy Policy, with its Effective Date, is always accessible on the dag69 platform at dag69.com/privacy-policy. It is your responsibility to review this Policy periodically. Your continued use of the dag69 platform following the effective date of any amendment constitutes your acceptance of the revised Policy.
15.1 For any queries, requests to exercise your data rights, or concerns regarding this Privacy Policy, please contact the dag69 Data Protection team via live chat, available24 hours a day, 7 days a week (WIB, UTC+7).
15.2 Written data rights requests and privacy complaints may be directed to: [email protected] (plain text — not a clickable link). Please include "Privacy Request" or "Data Rights" in the subject line so your request is directed to the appropriate team promptly.
15.3 dag69 aims to acknowledge all privacy-related enquiries within 24 hours (WIB) and to resolve data rights requests within 30 calendar days. Where a request is particularly complex, dag69 may extend this period by a further 30 days, in which case dag69 will notify you of the extension and the reason for it within the initial30-day period.
15.4 If you are not satisfied with dag69's response to a privacy complaint, you have the right to escalate the matter through the dispute resolution procedure described in the dag69 Terms & Conditions.
Six core commitments that underpin the dag69 approach to member privacy
All data transmitted between your device and the dag69 platform is protected by TLS 1.3 encryption. Sensitive data fields — including identity documents and financial account details — are encrypted at rest within dag69's infrastructure.
Internal access to member personal data is restricted to authorised dag69 personnel on a strict need-to-know basis. Role-based access controls and audit logging ensure that all access to sensitive data is traceable and accountable.
dag69 will never sell, rent, or trade your personal data to advertisers, data brokers, or any external commercial entity. Data sharing is strictly limited to operational service providers bound by written data protection agreements.
All KYC and identity verification service providers used by dag69 are veted for compliance with internationally recognised data security and privacy standards. KYC documents are stored securely and accessed only for verification purposes.
Every dag69 member holds clear, exercisable rights over their personal data — including access, rectification, erasure, and portability. Data rights requests are handled within 30 days by a dedicated privacy team available via live chat.
dag69 conducts regular penetration tests and vulnerability assessments across its platform and infrastructure. Security findings are remediated on a priority basis to ensure member data remains protected against emerging threats.
The dag69 support team is available around the clock to answer any questions about how your data is used, or to help you exercise your data rights. You can also review the full Terms & Conditions for the complete legal framework governing your dag69 account.
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